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Hotel Manager

Sheraton Athlone Hotel, Ireland

 

Member of management team as a Senior Manager. Monitoring Hotel Operations including F&B, Front Office, C&B, Sirana Spa & Sheraton Fitness.

 

Duties:

  • Ensuring associates are offering exceptional customer service followed by Brand Standards

  • Making sure customers are happy with the service

  • Meeting, greeting and welcoming guests to the hotel

  • Performing special service for VIP guest's from their arrival to departure

  • Overseeing the maintenance and overall health & safety procedures and making sure all associates are familiar with them

  • Assisting HOD's in their day-to-day operations 

  • Resolving customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service

  • Maintaining a friendly, cheerful and courteous demeanor at all time

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